How do I contact Enchent?
Email support@enchent.com or call (561) 351-6164. Please include your order number when contacting us about an order.
Where is Enchent located?
Enchent is an online store based in Deerfield Beach, Florida.
Where do products ship from?
Products ship from multiple fulfillment and supplier locations within the United States and internationally, depending on the item ordered.
How long does delivery take?
Most orders arrive within 5-12 business days after processing. Some specialty, oversized, or internationally fulfilled products may take longer.
When will my order ship?
Most orders are processed within 1-3 business days. You will receive tracking by email when it is available.
Why did my items arrive separately?
Some orders ship in multiple packages because Enchent uses a mixed fulfillment model with stocked inventory, supplier fulfillment, and dropshipping partners.
Can I cancel my order?
You can request a change or cancellation within 12 hours of purchase by emailing support@enchent.com. Once an order has shipped or entered fulfillment, cancellation may no longer be possible.
How do returns work?
Contact support@enchent.com before sending anything back. Our support team will review your request and provide return authorization and instructions.
